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Terms & Conditions



Unless otherwise stated, freight and shipping fees will be charged for shipments to a customer’s place of business anywhere in the contiguous United States using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Contact us for further information. Any extra charges incurred for additional services, such as customer’s carrier, must be paid by the customer. Items back-ordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of the shipment to the common carrier. If a product is damaged in transit, the customer must file a claim with the carrier. Sykes Supply Company uses FedEx and UPS for most shipments. If the customer does not specify, we will choose the most economical method based on the size of order and time in transit required. Please refer to or for specific times in transit. Large orders may require the use of a freight line. Customers are welcome to specify special shipping instructions.


Due to market fluctuations, prices are subject to change without notice. Prices will be confirmed at the time of order. Honoring pricing errors will be at our discretion. You will be notified of price changes before the product ships and given an opportunity to cancel your order.

The use of proxies on this website is expressly prohibited.


There is a $25.00 minimum order requirement.


For customers with established credit, terms are net thirty (30) days from the date of shipment. If credit is not established, please include payment with order or purchase through Visa, MasterCard, or American Express. Cash or anticipation discounts are not allowed. All payments must be in U.S. dollars. Sykes Supply Company shall have the right of set-off and deduction for any sums owed. If the customer fails to make payment within thirty (30) days, Sykes Supply Company may defer shipments until such payment is made, or may, at its option, cancel all or any part of unshipped order.


Customer agrees that any credit balances issued will be applied within 90 days of its issuance. IF NOT APPLIED OR REQUESTED WITHIN 90 DAYS, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND Sykes Supply Company SHALL HAVE NO FURTHER LIABILITY.


We are required by law to add applicable sales tax to all orders where we have a tax status. If you are tax exempt, please submit your tax exemption certificate. When ordering please indicate clearly which items are tax exempt.


Although we intend to maintain prices during the life of our mailings and promotions, whether in print or electronic form, we reserve the right, to be exercised at our sole discretion, to revise prices, limit quantities, and correct printing/pricing errors.


Items must be returned within 15 days of receipt. Please call, email, or fax our customer service department for a Return Authorization and shipping instructions prior to return. Special order items are nonreturnable unless there is a defect in quality or workmanship. Shipping charges should be prepaid unless otherwise arranged in advance. No CODs accepted. All merchandise must be carefully packed and will be subject to charge if not in saleable condition. All orders may be subject to a restocking fee of 25% if cancelled after shipment except in the event a product has been damaged in shipping or has a defect that renders it unsaleable. All sales are final on clearance items.


Warranty disclaimer. no warranty or affirmation of fact, express or implied, is made or authorized by sykes supply company. sykes supply company disclaims any liability for product defect claims that are due to product misuse. improper product selection, or misapplication; any description does not express or imply a warranty that the products are merchantable or fit for a particular purpose. customer acknowledges that sykes supply company is not the manufacturer of the products. to the extent legally possible sykes supply company transfers the manufacturers’ warranty to the customer.

limitation of liability. any liability for consequential and incidental damages is expressly disclaimed. sykes supply company’s liability in all events is limited to, and shall not exceed, the purchase price paid to sykes supply company.

Prompt Disposition. Sykes Supply Company will make a good faith effort for prompt correction or other adjustments with respect to any product that proves to be defective within the warranty period. Before returning any product, write or call the Sykes Supply Company branch from which the product was purchased, giving date and number of original invoice and describing defect. Returns must be authorized, in writing, by Sykes Supply Company.

Additional Terms

Force Majeure. Sykes Supply Company shall not be liable for any delay in or impairment of performance resulting in whole or in part from acts of God, labor disruptions, shortages, inability to procure product, supplies ,or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of Sykes Supply Company in the conduct of its business.

Cancellation. Any cancellation must be approved by Sykes Supply Company in writing and may be subject to restocking and other charges.

Assignment. Customer shall not assign any order or any interest therein without the prior written consent of Sykes Supply Company. Any actual or attempted assignment without Sykes Supply Company’s prior written consent shall entitle Sykes Supply Company to cancel such order upon notice to the customer.

Electronic Data Interchange. If Sykes Supply Company and customer have mutually agreed to use an Electronic Data Interchange (EDI) system to facilitate purchase and sale transactions, customer agrees that it will not contest (i) any contract of sale resulting from an EDI transaction under the provisions of any law relating to whether agreements must be in writing or signed by the party to be bound thereby; or (ii) the admissibility of copies of EDI records under the business records exception to the hearsay rule, the best evidence rule, or any other similar rule on the basis that such records were not originated or maintained in documentary form. Sykes Supply Company and customer will negotiate and agree on technical standards and methods to use in making EDI purchases and will use proper security procedures to protect EDI records from improper access. The business records maintained by Sykes Supply Company regarding EDI purchases made by the customer shall be controlling.

Modification of Terms. Sykes Supply Company’s acceptance of any order is subject to customer’s assent to all of the terms and conditions set forth in Sykes Supply Company’s acknowledgement, and customer’s assent to these terms and conditions shall be presumed from customer’s receipt of Sykes Supply Company’s acknowledgement or from customer’s acceptance of all or any part of the goods or services ordered. No addition or modification of terms and conditions shall be binding upon Sykes Supply Company unless agreed to by Sykes Supply Company in writing. If a purchase order or other correspondence contains terms or conditions contrary to the terms and conditions contained in Sykes Supply Company’s acknowledgment, Sykes Supply Company’s acceptance of any order shall not be construed as assent to any additional terms and conditions, nor will that constitute a waiver by Sykes Supply Company of any of the terms and conditions contained in Sykes Supply Company’s acknowledgement

Complete Agreement. The terms and conditions in Sykes Supply Company’s forms, acknowledgments, quotations, invoices, and catalog sales terms and conditions are incorporated hereto by reference and constitute the entire and exclusive agreement between customer and Sykes Supply Company.

Materials of Trade. Customer represents that it is purchasing goods as its “materials of trade” as defined in the Hazardous Materials Regulations in Title 49 of the Code of Federal Regulations. It further represents that the goods shall be used in direct support of its business, which is not transportation, and that such goods shall not be resold or transported in a vehicle other than one owned by itself.

Waiver, Choice of Law, and Venue. The failure of either party to assert a right hereunder or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent nonperformance of any such term or condition by the other party. All transactions shall be governed by the laws of the State of North Carolina.. Customer hereby agrees that jurisdiction of any claims arising out of a transaction with Sykes Supply Company shall be in the Circuit Court of Alamance County, North Carolina, or the United States District Court in North Carolina District 15A. Customer waives any defense based on inappropriate venue or forum non convenien.

No Third Party Benefit. The provisions stated above are for the sole benefit of the parties hereto, confer no rights, benefits, or claims upon any person or entity not a party hereto.

OSHA Hazardous Substance & California Proposition 65 Product Information. Material Safety Data Sheets (MSDS) for OSHA defined hazardous substances and a list of products known by the state of North Carolina to cause cancer or reproductive harm are available at your local Sykes Supply Company branch, or by contacting Sykes Supply Company, PO Box 1178, Burlington, NC 27216. The information and recommendations contained on the MSDS supplied by the manufacturer are considered to be accurate and reliable. Sykes Supply Company, however, makes no warranty with respect to the accuracy of the information or the suitability of the recommendations. Sykes Supply Company disclaims any and all liability to any user.